Customer Service Manager
at Ellis Fairbank in All cities
Customer Service Manager: Call Centre - £40,000 to £50,000 plus Pension, Healthcare and Bonus Scheme, based in the North West.A market leading blue-chip organisation is currently seeking a dynamic, engaging and commercial Customer Service Manager to drive performance through their call centre operation. The role will involve:Leading and motivating a team of Team Managers through effective development and performance managementContributing to the development and implementation of contact centre customer service strategyProcess improvement Contributing to development, delivery of Annual Operating PlanBudgetary responsibilityThe ideal candidate will have a proven track record in delivering outstanding Customer Service within a contact centre environment and delivering substantial improvements in productivity and quality.Please quote Ellis Fairbank's reference WTELW52461RING.
Posted on Telegraph.co.uk, 24-12-2008
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