Revenues and Benefits Call Centre Manager

Manchester City Council

Revenues and Benefits Call Centre Manager

Grade 9 £34,976 to £38,463 (bar at £37,555)

Ref: NB50566902/05

Location: Alexandra House, Moss Side, Manchester M15 5BA

Hours: 35 per week

Permanent

Do you enjoy working in an environment that is;

Boring? Easy? Quiet? Uncomplicated?

No?

What about:

Challenging? Energising? Demanding? Complex?

Manchester City Council’s Revenues and Benefits Unit needs a highly motivated and effective manager with experience of a call centre environment to lead and develop a 50 person call centre providing services to 215,000 Council Tax payers and 70,000 households claiming Housing Benefits and Council Tax Benefits.

You will have the ability to bring about change delivering significant and lasting improvement to the service while taking your team with you.

You will be responsible for bringing together new and established staff to create a professional and high performing team taking pride in the delivery of excellent customer service. In the longer term you will support the delivery of a corporate call centre approach.

Achieving a high level of Council Tax collection and effectively pursuing debtors while providing clear advice on and supporting the rapid payment of Housing Benefits are two examples of the demands placed on a call centre providing services to one of the most economically deprived yet vibrant areas in England.

If you have the skills, abilities and attitude to deliver the above and want the opportunity to transform a critical service in a dynamic environment then we want to hear from you.

An assessment centre day will be run as part of the recruitment process in late February.

We welcome applications from people wishing to job share.

All disabled applicants who meet the short-listing criteria are guaranteed to go through to the recruitment assessment process.

Apply online at www.manchester.gov.uk/jobs

Application forms and further details are available from: Recruitment Services, Corporate Personnel, Level 2, Belle Vue Leisure Centre, Pink Bank Lane, Manchester M12 5GL. Tel: 0161 953 2775 or 0161 953 2784. Textphone: 0161 953 2785. Closing date: 9 February 2009.

Manchester City Council is an Equal Opportunity Employer